Software as a Service (SaaS) is often sold to businesses as a way for the business to get value from software without all of the issues associated with owning the software. But just because you don't own the software, have it installed on a server, or know the person responsible for keeping it running doesn't mean that it isn't important to your business. When things go wrong with a SaaS solution you might be wishing you could walk down the hall and yell at the person responsible for keeping that software running. Since you can't do that you might want to try some of the ideas from this session to help you out before, during, and after an incident to save your sanity and to keep your business running.
Scott Golightly is currently working at JourneyTEAM as a Software Engineer and CRM consultant. Scott was also recognized as a Microsoft Regional Director for 17 years. He has 25 years of industry experience helping clients to create solutions to business problems with various technologies. Scott is an experienced speaker and trainer. He has taught classes around the globe on various technical and business related topics. Scott has presented at numerous code camps, Tech Ed breakout sessions, and Tech Ready. Scott has held many certifications including Certified PowerBuilder Developer, Certified Sybase Instructor, MCP, MCSD, and MCT. When he is not working with computers Scott enjoys spending time with his family and being in the outdoors.